Shipping Policy

PT GADGETS AND VAPE LTD provides delivery services within the UK, Europe, and internationally. We will select the appropriate shipping method based on the delivery address, the condition of the goods, and actual logistical arrangements.

The following times are estimates and do not include weekends, public holidays, order processing times, or delays caused by customs, weather, or other uncontrollable factors.

1. Order Processing Time

After successful payment, it typically takes 1–3 business days to process your order.

Order processing includes order confirmation, goods preparation, packaging, and handing over to the logistics carrier.

Once order processing is complete, the goods will enter the shipping stage. Shipping time is calculated from the date the logistics carrier actually receives the package.

If order information is incomplete, payment requires further confirmation, or goods are temporarily out of stock, the order processing time may be extended accordingly. In such cases, we will contact the customer as reasonably possible.

2. UK Domestic Shipping

For orders within the UK, we may use Royal Mail, Evri, DPD, DHL, or other suitable logistics providers depending on the delivery address and circumstances.

Estimated Delivery Time: 2–5 business days

Actual delivery times may vary depending on the delivery area, carrier schedules, and holidays.

Some remote areas may require additional delivery time.

3. European Shipping

We also offer delivery services to European countries and regions outside the UK.

European orders may use DHL, DPD, UPS, FedEx, Royal Mail International, or other suitable logistics providers for the destination.

Estimated Delivery Time: 4–8 business days

Transportation times may vary between different European countries. Some areas may require final delivery through local logistics networks, therefore actual delivery times may vary.

For destinations requiring import clearance, clearance time may affect the final delivery time.

4. International Shipping

In addition to the UK and Europe, we may also offer international delivery services to other eligible countries and regions. International orders may utilize DHL, FedEx, UPS, Royal Mail International, or other international logistics providers, depending on the destination and shipping arrangements.

Estimated Shipping Time: 7–15 business days

International shipping times are affected by destination, flight schedules, local logistics networks, customs processing, and other factors, therefore some orders may require longer delivery times.

Delivery services are not available in all countries and regions. Whether delivery to your address is possible depends on the available shipping options displayed on the checkout page.

5. Shipping Time Notes

The shipping times displayed on the website are estimates and not guaranteed delivery dates.

The following situations may lead to extended delivery times:

Weekends and public holidays;
Inclement weather;
Air transport or logistics network adjustments;
Customs inspection or clearance delays;
Incomplete delivery address information;
Delivery to remote areas;
Local carrier processing delays;
Other situations beyond our reasonable control.

In the event of unforeseen logistics delays, we will assist customers in tracking their order status as soon as we obtain the relevant information.

6. Logistics Tracking

If your order includes logistics tracking information, we will provide tracking information to you based on the actual situation after the order enters the transit stage.

Logistics information is usually updated by the carrier’s system; therefore, the tracking status may take some time to appear or update after the package is shipped.

If there are no new logistics updates for an extended period, you can contact us, and we will assist you in checking based on your order information.

7. Shipping Address

When submitting your order, please ensure that your name, address, postal code, phone number, and other necessary information are accurate and complete.

If the package cannot be delivered, is returned, or needs to be redeliveted due to an incorrect or incomplete address provided by the customer, additional costs may be incurred. These costs will be handled according to the actual situation and applicable laws.

8. Customs and Import Fees

For international and some European orders, goods may need to go through customs procedures in the destination country or region.

If the destination country or region incurs customs duties, import taxes, value-added tax, clearance fees, or other government-mandated fees, these fees may be borne by the recipient in accordance with local laws.

Customs processing time is not within our complete control over the transit time.

9. Package Damage or Shipping Issues

If you receive a visibly damaged package, please retain the goods, packaging, and related shipping materials if possible, and contact us as soon as possible.

If goods are damaged, lost, or experience other logistical issues during transit, we will inquire with the relevant carrier and handle the matter in accordance with applicable return and refund policies and legal regulations.

10. Unsuccessful Delivery

If the carrier is unable to complete delivery due to unclaimed property, incorrect address, incomplete delivery information, or other reasons, the package may be rescheduled for delivery, stored, or returned.

If the package is returned due to incorrect information provided by the customer or other customer-related reasons, redelivery may incur additional costs.