Privacy Policy

PT GADGETS AND VAPE LTD (hereinafter referred to as “we” or “the Company”) values ​​your personal information and privacy. This Privacy Policy explains how we collect, use, store, and protect relevant information when you visit, browse, or use our website and purchase our products.

By using this website, you acknowledge that you have read and understood the contents of this Privacy Policy.

1. Information We Collect

Depending on your use of the website and your product purchases, we may collect the following information:

Contact Information

When you submit an order, fill out a contact form, or communicate with us, we may collect your name, email address, phone number, and other contact information that you voluntarily provide.

Order Information

When you purchase products, we may collect information related to the order, such as the purchased goods, order number, shipping address, billing information, and other information required for order processing.

Payment Information

During online payments, relevant payment information may be processed by third-party payment service providers. We do not store complete bank card or payment account information unnecessarily.

Website Usage Information

When you visit our website, we may automatically collect certain technical information, such as IP address, browser type, device type, operating system, access time, and website usage. This information is primarily used for website operation, security maintenance, and improving user experience.

2. How We Use Your Information

We may use the information we collect for the following purposes:

Processing and fulfilling your orders;
Providing products and customer service;
Processing payments, shipping, returns, and refunds;
Responding to your inquiries and requests;
Maintaining the normal operation of the website;
Preventing fraud, abuse, and unauthorized activities;
Improving website functionality and the shopping experience;
Fulfilling obligations required by applicable laws and regulations.

We will not use your personal information for purposes unrelated to the purpose for which it was collected, unless permitted by law or you have consented to such use.

3. Information Sharing

To fulfill orders and provide website services, we may share some information with relevant service providers, such as payment service providers, logistics and distribution service providers, website hosting service providers, technology service providers, and other partners who assist us in operating the website, to the extent necessary.

We require relevant service providers to process information only to the extent necessary to provide the corresponding services and to take reasonable measures to protect the relevant data.

We will not sell your personal information unless required by law, to protect our legitimate rights, or necessary to perform our services.

4. Payment Processing

This website may use third-party payment services to process online transactions. Payment service providers may collect and process payment-related information in accordance with their own privacy policies and applicable laws.

We recommend that you read the relevant service provider’s privacy policy before using third-party payment services to understand how they handle your information.

5. Cookies and Similar Technologies

This website may use cookies and similar technologies to help the website function properly, remember some user settings, understand website visits, and improve the website experience.

You can manage or restrict cookies through your browser settings. However, if cookies are completely disabled, some website functions may not work properly.

6. Information Security

We take reasonable technical and administrative measures to protect personal information and prevent unauthorized access, use, modification, disclosure, or loss.

However, no method of internet transmission or electronic storage can guarantee absolute security. Therefore, we cannot guarantee that information will not be subject to unauthorized access in all circumstances.

7. Information Retention

We retain personal information only for a reasonable period necessary to achieve the purposes for which it was collected, and the retention period is determined based on actual needs such as order processing, customer service, financial records, legal regulations, and dispute resolution.

When personal information no longer serves its necessary purpose and there is no legal or legitimate business reason to continue retaining it, we will delete, anonymize, or take other appropriate measures in accordance with applicable regulations.

8. Third-Party Websites

This website may contain links to third-party websites or services. Third-party websites have independent privacy policies and data processing rules.

When you visit a third-party website, the processing of related information will be governed by that third-party’s privacy policy. We recommend that you carefully read its privacy policy before submitting personal information.

9. Your Privacy Rights

Under applicable laws and regulations, you may have some or all of the following rights:

To know whether we process your personal information;
To request access to your personal information;
To request correction of inaccurate or incomplete information;
To request the deletion of personal information where permitted by law;
To object to specific data processing activities;
To withdraw previously given consent where applicable;
To understand how personal information is used and shared.

If you wish to exercise your rights, you can contact us using the contact information provided on the website. We may need to verify your identity to ensure that the request is made by the person who provided the information or a legally authorized person.

10. Children’s Privacy

This website is primarily intended for general consumers. We will not knowingly collect personal information from children who are below the age of majority under applicable law.

If you believe that a child has provided us with personal information without proper authorization, please contact us promptly so that we can take appropriate measures.